ACIME Booking Terms and Conditions

Policy A6.1

Enrolment Terms and Conditions Policy

1.0  INTRODUCTION

1.1 Context

The Australasian College of Independent Medical Evaluators Pty Ltd (ACIME) is an Australian owned company offering nationally recognised training. ACIME provides Training Products in a range of areas such as Permanent Impairment Assessment using the AMA Guides for the Evaluation of Permanent Impairment 4th, 5th and 6th Editions, and Fundamentals in Independent Medical Examination evaluation.

1.2 Purpose

This policy provides the principles which govern student withdrawal, deferral, extensions, transfers from ACIME courses and refund of fees paid by students. The related processes are outlined in the Withdrawal, Deferral, Extension, Transfer and Refund Procedure.

1.3 Scope

This policy applies to all prospective students and current students enrolled in ACIME’s nationally recognised Training Products. This policy applies to all ACIME staff and third-party staff involved in processes related to student administration and refunds.

1.4 Scope Exceptions

The policy only applies to nationally recognised Training Products, not to unaccredited training.

2.0 RESPONSIBILITIES

  1. All those referred to under the Scope of this policy are responsible for complying with the terms and its procedure.
  2. Specific responsibilities are provided in the ACIME Withdrawal, Deferral, Extension, Transfer and Refund Procedure.

Studying a short course with ACIME

When you study a short course with ACIME (Course), you agree to comply with these terms, our General Terms and our Policies.

Our Policies include those regarding Privacy (and how your personal information is collected and managed), any policies regarding health and safety requirements or vaccinations, and Student Conduct.  

Our Policies may be updated from time to time, and we may develop new policies. We will publish new policies and any updates on this website.  Where appropriate, we will notify you of important changes to our Policies, either by email, with a notice on our site, or as an item in our news section.  We recommend you check our site regularly for any updates, as they will apply to you from the time they are updated.  

Payment and discounts

For individuals, payment for the Course is required at the time of enrolment or booking.
For organisations booking a Course for numerous team members, personnel or nominated participants, we will usually issue an invoice when a purchase order or relevant letter of authority is received by us. This invoice must be paid in full as required by the invoice or prior to course commencement, whichever comes first. 

Generally, a full course fee is still payable, even if a participant does not attend or login (as applicable) to the relevant Course.  

Some courses may be paid for in conjunction with a promotional code or other discount arrangement. Promotional codes may only be redeemed once per person during the relevant promotional period to provide a Course fee discount. Unless otherwise specified in promotional terms, the total amount of all applicable discounts may not exceed 25% of the Course fee. Generally, you must notify us before you make payment if you are eligible for any discounts.

Changes, cancellations and conditions by ACIME

We may need to change a Course’s details or cancel a Course because of circumstances beyond our reasonable control, including insufficient enrolments.  If a Course is cancelled by us, we will offer you a refund or an alternative enrolment in a different Course, or a later Course offering.   

Additional conditions of enrolment may apply to some Courses including whether the Course is delivered online, in-person, flexibly or blended. Other key features and terms may also be set out in the relevant Course guide or FAQ page.

Cancellations by students

You may cancel your Course enrolment at no cost, with a full refund, provided that you make the cancellation in writing to us at least 10 Business Days prior to the Course start date.

An administration fee of 50% of the Course fee will apply if a request to cancel is made within 5 Business Days of a Course start date.  If a Course start date has already passed, we are not obliged to provide a refund at all.

We require that you provide your cancellation or request for any refunds in writing (including email).

No refunds if you cancel after a Course start date.

Refunds will only be credited to the original funding source (e.g. credit card), or via other means as approved by ACIME. 

Full course fee is payable for non-attendance.

Transfers and deferrals

You may transfer to another Course of the same value at no cost, provided you make a request to do so in writing within 10 Business Days of the Course start date.

Whether you can defer a Course depends on whether it is scheduled to run at a later date, if there are sufficient spaces available, and the applicable enrolment process. We cannot guarantee that a Course will always be run at a future date. If we are unable to defer your enrolment, it will be treated as a cancellation.

If you are transferring from another Course, the Course start date will be deemed to be that of the original Course you were first enrolled in.

We will not accept any changes in enrolments, including transfers, after the course starts

General

In these terms, Business Days means any day in metropolitan Brisbane, Australia which is not a public holiday, Saturday or Sunday.  

5.0 REFERENCES AND ASSOCIATED INFORMATION

  • Academic Integrity Policy and Procedure
  • Admissions Policy and Procedure
  • Complaints and Appeals Policy and Procedure
  • Credit and Recognition of Prior Learning Policy and Procedure
  • Student Code of Conduct
  • Standards for Registered Training Organisations (RTOs) 2015
  • Withdrawal, Deferral, Extension, Transfer and Refund Policy